Support
Frequently asked questions.
Answers to common questions about Sigourney — pricing, trials, data, and AI assistant support.
Pricing & Plans
How much does Sigourney cost?
Sigourney offers three plans: Starter at $39/month, Pro at $99/month, and custom Enterprise plans for larger stores with 10,000+ products. See the full comparison on our pricing page.
Do you have a free trial?
Yes. Every plan includes a 7-day trial. Your card is required to start, but you won't be charged until day 8. Cancel any time before that and pay nothing.
Do I need a credit card to start?
Yes. We require a card to activate your trial. You won't be charged until the trial ends on day 8. Cancel any time before that with one click — no questions asked.
Can I switch plans later?
Yes. You can upgrade or downgrade your plan any time from your dashboard with no long-term contracts.
Can I cancel anytime?
Yes. Cancel from your dashboard at any time. No hidden fees, no contract. If you cancel mid-cycle, you keep access until the period ends.
How do refunds work?
We offer a 30-day money-back guarantee. If Sigourney doesn't drive value, contact support and we'll refund your subscription fee — no questions asked.
Do you offer custom enterprise plans?
Yes. For stores with 10,000+ products or special integration needs, contact our sales team at hello@sigourney-saas.com for a custom quote.
General
How does Sigourney decide which products to index?
Sigourney indexes all active products in your connected store, up to your plan's per-store limit (500 on Starter, 2,000 on Pro). If a store has more products than the plan allows, the oldest products are served first. Excluding individual products isn't available yet.
What happens to my data?
Your product data is stored securely in our database to power AI search indexing, with access isolated per account — only your store sees your data. We never sell or share your data with third parties. For details, see our Privacy Policy.
Which AI assistants does Sigourney support?
Perplexity is live today. ChatGPT (via ACP) and Google Gemini (via UCP) feeds are ready — awaiting certification from OpenAI and Google.
Still have questions?
Reach out at hello@sigourney-saas.com or start your free trial today.
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